Subject to availability of stock, we aim to produce orders in up to 10 working days but please allow up to 6 to 7 working days for delivery (if you’ve chosen to have your items posted). If you need an item urgently please call 01489 287887 and we will do our very best to oblige. Please allow for longer delivery during peak times such as Christmas.

There is a standard charge of £4.90 for all items on the website unless otherwise specified.

Orders are dispatched via Royal Mail or Courier (depending on the size and weight of the parcel). Courier delivery will usually require a signature on delivery.

We will deliver the goods ordered by you to the delivery address that you give us during your order process (unless ‘collect from store” has been selected). We endeavour to despatch goods for delivery within the time scale specified above. However, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent direct from our manufacturers or for delays in the delivery caused by any third party such as the postal service. Despatch times shown on the product description pages are indicative only and may vary during peak times or if the item out of stock.

Our studio hours are Monday – Friday 9am – 4.00pm. Our dispatch timescales (including next day options) do not include weekends or bank holidays.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

Should you have a problem with any product ordered from us, or are not happy with it for any reason, we would like to hear from you. Please call our office to speak to a member of our production & despatch team or email us using the form on our contact page.

If you do need to return any goods to us, please make sure that they are packaged securely and we strongly recommend they are returned using insured registered delivery as we cannot accept liability for goods lost or damaged in transit. Please retain your post office receipt for proof of postage. This is really important as we can only issue a refund once we have received the goods, in their original condition.

Our return policy does not apply to personalised or custom goods made for you or if you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

Goods should be returned within 7 days of delivery, at the customer’s expense, in their original packaging and in a re-saleable condition. Any goods with manufacturing faults on arrival will be replaced or refunded including your postage costs. This does not affect your statutory rights.

Please return all goods to:

The SO Studio, Sovereign House, 37 Middle Road, Park Gate, Southampton SO31 7GH